TACKLING TYPICAL

We connect with people in the salon through communication, and we communicate with our clients through conversation. Speak with clarity Clarity is power. When you speak with clarity people understand what you are saying to them and the message you are trying to convey. Speak with compassion When you speak with compassion, people know you […]

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RETAIL SALES

“Million dollar words produce million dollar results.”-Kristi Valenzuela Our goal day in and day out is to be newer, better, bigger and different than our competition! Successful retail sales at the front desk has the potential to increase the salons gross revenue by at least 25%.  If a client has to “read” the shelves “looking” […]

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APPOINTMENT BOOK

“You do not merely want to be considered just the best of the best.  You want to be considered the only ones who do what you do.”-Jerry Garcia “To win brand loyalty companies need to establish strong emotional bonds with their guests, one transaction at a time, involving face to face contact.  A brand has […]

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PERSONAL ATTENTION

 “Give the world the best you have and the best will come back to you.”-Madeline Bridges “True greatness consists in being great in the little things.”-Charles Simmons In the salon industry the “front line” plays an extremely important role in a salon’s overall “bottom line”.  Our business begins and ends at the front desk.  Our […]

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TELEPHONE ETIQUETTE

Telephone etiquette is an extremely important part of a coordinator’s performance. The first and ongoing impression a client gains on the phone will stay in their mind. Always answer the phone with a smile in your voice. Use the standard greeting: “Thank you for calling Salon Rootz, this is ______, at the front desk how […]

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